FAQ

All About Shipping
 
Where does Misguided Ship?
MIsguided ships to all 50 states in the U.S., but we are also proud to be able to ship Misguided internationally.
 
How is shipping priced?
There are two options for shipping: Standard and Priority Mail. Standard shipping will be a flat rate of $3.50 and Priority will be based on USPS Priority Mail rates. All domestic orders over $100 will receive free shipping! Additional duties and fees may apply at customs for international orders.
 
My package never arrived! Can you help?
If your package never arrived at your door, please contact customer@misguided.com so we can help get your order to you as soon as possible. We'll be in touch shortly.
 
When will I receive my order?
We primarily use the United States Postal Service to ship our orders and use their Priority Mail Services. Standard Shipping will be 2-8 days and those who choose Priority Mail will have their arrive 1-3 business days after the date we ship your order. You will be notified that your order has been shipped with an email from our team. Orders placed after 2 PM EST will ship from our facility the following shipping day. Orders will ship out on Tuesday and Thursday.
 
Can I change the address on my order?
Email customer@misguided.com as soon as possible for a change in shipping address. Make sure to include your order number and new shipping address. If it's not too late, we'll take it from there!
 
Where can I track my order?
You can track your order at USPS.com and use their tracking feature for specifics on your package's shipping status.
 
All About Returns & Exchanges
 
What is Misguided's return policy?
At Misguided we offer free shipping on all returns and exchanges within the United States. We want to make certain that our customers are happy with their gear. Items must be returned within 30 days of receipt for credit, full refund, or replacement of a different color, size, or another item of equal or lesser value. The item must be returned unworn, unwashed, and with receipt of purchase. To request a return or exchange, please click here to begin the Return/Exchange process.
 
How can I make a return?
Begin the Return/Exchange process by clicking here. You will need to have your order number and shipping zip code ready in order to do so. You can find your order number on your receipt or order confirmation email. We'll take it from there and be in contact with you shortly with a prepaid shipping return label!
 
How can I make an exchange?
Similar to making a return, just click here to begin the exchange process. You will need to have your order number and shipping zip code ready in order to do so. You can find your order number on your receipt or order confirmation email. We'll take it from there and be in contact with you shortly with a prepaid shipping return label!
 
What if I don't have a packing slip?
If you want to make a return or exchange and can't find your packing slip, contact us at customer@misguided.com. We'll be in touch shortly!
 
My item was damaged in shipping! How can I return it?
Oh no! We're sorry to hear that your item was damaged in shipping. To exchange it, please fill out our exchange form here. We'll get back to you as soon as possible. If you want to express a concern with your item, please contact us at customer@misguided.com
 
All About Product Care & Sizing
 
How do your sizes run?
Misguided shirts and hoodies are true to size. See our sizing chart here for exact measurements. 
 
How should I care for my gear?
Misguided gear is low maintenance! Just was with cold water. Dry cool for best results. Iron on low if need be and avoid any areas that are screenprinted. 
 
Where are your products made?
All of our products are manufactured here in the United States as this was essential to us from the start. When creating the Misguided brand, we spent extensive time finding United States manufacturers and screenprinters that prioritize corporate and social responsibility. We sought these businesses out for their values as well as their superior manufacturing capabilities. We invite you to see for yourself!
 
Where can I find your sale section?
We currently do not have a sale section on our website. If there is something that goes on sale, it will be indicated on the individual product page.
 
Do you have sales?
There is not a specific time of year when we launch a sale, but by subscribing to our email list, you can be the first to know when we release coupon codes discounting our products. You can subscribe to emails at the bottom of the website's home page.
 
What I want is sold out? When will it be back in stock?
We will be closely monitoring our inventory levels and be reordering as we near being sold out! Email/social media updates to restocking will be sent accordingly and please fell free to reach out to customer@misguided.com for more specific questions if need be. 
 
All Things Misguided
 
What is your story?
Our story and how Misguided came to be can be found here! For more information about Misguided, make sure to check out our blog, The Logbook!
 
Where are you located?
We are proudly located in Southold, New York!
 
Where is your contact information?
If you need to voice a concern, share a testimonial, or just say hi, please contact us! If you'd like to share photos of you or a loved one in Misguided gear please email thomas@misguided.com.
 
Where did the name Misguided come from?
The name Misguided came from a collective mindset at the time of this idea possible becoming a reality. Everyone from founders to people we spoke to had bigger aspirations than where life currently had them, but feared to go out and get what really brings them joy in life. Whether it was school, work, or fear of taking a risk, we found that we're all surrounded by people who chose entrap themselves in the comfort of day-to-day life. We aren't telling everyone to go quit what they're doing or throw their current life out the window, we are just encouraging you to devote time in your life to finding and pushing yourself to live a life that you're proud of. 
 
Do you have brand ambassadors?
We will be seeking these soon!
 
How do I send photos to be featured on Misguided’s Instagram and earn a free shirt?

First, get a picture in your Misguided gear showing off the #happilymisguided lifestyle. Then post your pic on Instagram and tag @MisguidedUSA with #happilymisguided OR email your unfiltered shot(s) to thomas@misguided.com. If we post one of your pictures on our Instagram feed, we'll mail you a discount to use on our site! Make sure to follow our Instagram account @MisguidedUSA for inspiration!